Cancellation & Refund Policy

1. What this policy covers

This policy applies to paid services bought from AstroVeena through app.astroveena.com, currently the Premium Jyotish Report (₹999; the full price is shown before you pay). Payments are processed by Razorpay. The free tools on astroveena.com, such as the Kundli, Panchang, horoscopes and free PDF reports, involve no payment and so no refunds.

It should be read together with the Report Terms, which you accept when you order, and our Terms of Service. If they ever appear to disagree, the Report Terms you accepted for your order apply.

2. Cancelling within 5 hours (full refund)

For five hours after your payment is confirmed you may cancel your order for a full refund, with no questions asked. During these five hours you can also edit your birth details and questions instead of cancelling. Work on your report begins only after the five hours have passed.

You can cancel in either of two ways:

1. In your account: open the order at app.astroveena.com and press Cancel and refund.
2. By email: write to support@astroveena.com from the email address on your account, with your order number (for example AVR-1234) and the word “Cancel” in the subject.

An email request counts from the time it reaches our inbox, even if we read it later. A request that arrives within the five hours is honoured even if our team has already started or finished the report.

3. After the 5 hours

Because each report is prepared by hand for one person, once the five-hour window has passed we cannot give a refund because you changed your mind, and we cannot give one after the report has been delivered.

This does not limit your rights when something goes wrong on our side. We will give a full refund if:

• you were charged more than once for the same order: email support@astroveena.com at any time and we refund every extra payment;
• we do not deliver your report; or
• we deliver a report prepared for someone else.

Astrology offers guidance, not guaranteed outcomes, so a prediction that does not come to pass or an interpretation you disagree with is not grounds for a refund.

4. How and when refunds are paid

• We start an approved refund within 2 working days; account cancellations are usually started immediately.
• Refunds are always paid to the original payment method (card, UPI, net banking or wallet). We cannot refund to a different account, in cash, or as credit.
• Once started, banks and card networks usually take 5–7 working days to show the refund, and sometimes longer.
• We email you when the refund is started, and the order page in your account shows its status.
• Refunds are for the amount you paid. We do not charge a cancellation fee.

5. Failed or pending payments

If money left your account but your order does not show as paid, please do not pay again straight away. Payments that are not confirmed are normally reversed automatically by your bank or by Razorpay within 5–7 working days. If it has not been reversed after that, or you did pay twice, email support@astroveena.com with the payment reference and we will sort it out.

6. Contact us

For anything about a cancellation or refund, contact us with your order number: